Caseware Cloud incident

Caseware Cloud Service, Partial Outage for Canada, Europe, Asia Pacific users : issue with logging in via Single Sign-On (SSO)

Major Resolved View vendor source →

Caseware Cloud experienced a major incident on December 4, 2025 affecting Caseware Cloud Service and Caseware Cloud Service and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 02:26 PM UTC
Resolved
Dec 04, 2025, 03:26 PM UTC
Duration
59m
Detected by Pingoru
Dec 04, 2025, 02:26 PM UTC

Affected components

Caseware Cloud ServiceCaseware Cloud ServiceCaseware Cloud ServiceSmartSync Cloud ServiceSmartSync Cloud ServiceSmartSync Cloud ServiceCloud-based Engagement SolutionsCloud-based Engagement SolutionsCloud-based Engagement SolutionsData Analytics Platform

Update timeline

  1. investigating Dec 04, 2025, 02:49 PM UTC

    We are experiencing a Partial Outage of our Caseware Cloud Service in the CA, EU, AP regions. We have received reports from users having issues logging in via Single Sign-On (SSO). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. monitoring Dec 04, 2025, 03:20 PM UTC

    Logging in via Single Sign-On (SSO)s have resumed normal activity. We are continuing to monitor our systems to ensure that there are no residual issues. We will provide updates as necessary. We apologize for any inconvenience.

  3. resolved Dec 04, 2025, 03:53 PM UTC

    This incident has been resolved.