Caseware Cloud incident

Cloud-based Engagement Solutions, Degraded Performance for United States users

Minor Resolved View vendor source →

Caseware Cloud experienced a minor incident on January 22, 2026 affecting Cloud-based Engagement Solutions, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 09:14 PM UTC
Resolved
Jan 22, 2026, 09:46 PM UTC
Duration
32m
Detected by Pingoru
Jan 22, 2026, 09:14 PM UTC

Affected components

Cloud-based Engagement Solutions

Update timeline

  1. investigating Jan 22, 2026, 09:14 PM UTC

    We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

  2. monitoring Jan 22, 2026, 09:28 PM UTC

    Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

  3. resolved Jan 22, 2026, 09:46 PM UTC

    Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.