Caseware Cloud incident
Caseware Cloud Service, Cloud-based Engagement Solutions, Degraded Performance for United Kingdom, Europe users
Caseware Cloud experienced a minor incident on February 23, 2026 affecting Caseware Cloud Service and Cloud-based Engagement Solutions, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 23, 2026, 01:18 PM UTC
We are experiencing a Degraded Performance of our Caseware Cloud Service, Cloud-based Engagement Solutions in the United Kingdom, Europe regions. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- monitoring Feb 23, 2026, 02:06 PM UTC
Caseware Cloud Service, Cloud-based Engagement Solutions has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Feb 23, 2026, 02:26 PM UTC
Caseware Cloud Service, Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.