Caseware Cloud incident
Sherlock, Degraded Performance for Canada users
Caseware Cloud experienced a minor incident on February 25, 2026 affecting Sherlock, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 25, 2026, 03:37 PM UTC
We are experiencing a Degraded Performance of our Sherlock in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- identified Feb 25, 2026, 03:50 PM UTC
The source of the Sherlock Degraded Performance has been identified and we have found a potential solution.
- monitoring Feb 25, 2026, 04:14 PM UTC
Sherlock has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Feb 25, 2026, 05:16 PM UTC
Sherlock monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.