Caseware Cloud incident
SmartSync Cloud Service, Degraded Performance for Europe users
Affected components
Update timeline
- investigating Mar 16, 2026, 12:04 PM UTC
We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- monitoring Mar 16, 2026, 12:19 PM UTC
SmartSync Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Mar 16, 2026, 12:29 PM UTC
SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved. We apologize for any inconvenience.
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