Caseware Cloud incident
Caseware Cloud Service, Partial Outage for Canada users
Caseware Cloud experienced a major incident on March 20, 2026 affecting Caseware Cloud Service, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Caseware Cloud Service
Update timeline
- investigating Mar 20, 2026, 09:19 AM UTC
We are experiencing a Partial Outage of our Caseware Cloud Service in the Canada region(s), limited user impact. Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.
- monitoring Mar 20, 2026, 09:27 AM UTC
Caseware Cloud Service has resumed normal activity. We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
- resolved Mar 20, 2026, 09:27 AM UTC
This incident has been resolved.