Resolved after 5 hours 54 minutes, affecting Voice Cloning, on October 7, 2026.
This degradation has been quickly mitigated; we are closely monitoring performance for all key endpoints in the US regions.
Affected components
Update timeline
- investigating Oct 07, 2026, 04:29 PM UTC
Customers in the US regions are facing increased latency for some API requests.
- monitoring Oct 07, 2026, 04:50 PM UTC
The root cause has been identified as a change that led to increased load in our internal caching service. We have mitigated the issue on our end and are continuing to monitor the state of our service.
- investigating Oct 07, 2026, 09:13 PM UTC
Our caching service briefly experienced increased load due to the same configuration change, leading to increased latency in US regions again.
- monitoring Oct 07, 2026, 09:16 PM UTC
This degradation has been quickly mitigated; we are closely monitoring performance for all key endpoints in the US regions.
- resolved Oct 07, 2026, 10:23 PM UTC
The replacement for the offending change has been deployed. The incident is resolved.
- resolved Oct 07, 2026, 10:23 PM UTC
The replacement for the offending change has been deployed. The incident is resolved.
- resolved Oct 07, 2026, 11:17 PM UTC
The replacement for the offending change has been deployed. The incident is resolved.
- investigating Oct 07, 2026, 11:17 PM UTC
Customers in the US regions are facing increased latency for some API requests.
- investigating Oct 07, 2026, 11:17 PM UTC
Our caching service briefly experienced increased load due to the same configuration change, leading to increased latency in US regions again.
- monitoring Oct 07, 2026, 11:17 PM UTC
The root cause has been identified as a change that led to increased load in our internal caching service. We have mitigated the issue on our end and are continuing to monitor the state of our service.
- monitoring Oct 07, 2026, 11:17 PM UTC
This degradation has been quickly mitigated; we are closely monitoring performance for all key endpoints in the US regions.
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