Cartesia incident

TTS and STT traffic affected due to NA cluster instability

Major Resolved View vendor source →

Cartesia experienced a major incident on September 4, 2025 affecting Text to Speech (US) and Speech to Text (US) and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2025, 08:10 PM UTC
Resolved
Sep 04, 2025, 08:44 PM UTC
Duration
34m
Detected by Pingoru
Sep 04, 2025, 08:10 PM UTC

Affected components

Text to Speech (US)Speech to Text (US)Playground

Update timeline

  1. investigating Sep 04, 2025, 08:10 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 04, 2025, 08:21 PM UTC

    We've put a mitigation in place and traffic is coming back to the cluster. We're continuing to monitor.

  3. investigating Sep 04, 2025, 08:39 PM UTC

    All NA cluster traffic has stabilized. We continue to monitor and will share the upstream provider’s RCA on the network instability. We'll put appropriate mitigations in place once we have this update.

  4. resolved Sep 04, 2025, 08:44 PM UTC

    This incident has been resolved.