Cartesia experienced a minor incident on November 4, 2025 affecting Voice Cloning, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2025, 07:52 PM UTC
Pro Voice Cloning is experiencing some hangs in the training pipeline. We are investigating into the root cause of PVCs being stuck and not reaching completion or failure.
- investigating Nov 04, 2025, 09:44 PM UTC
We found a serialization issue that is causing uncaught errors in our training pipeline. We are working on a fix for both the serialization bug and improved error handling to communicate failed training pipelines to users.
- identified Nov 05, 2025, 02:49 AM UTC
We have identified the root cause. The issue is impacting only a small number of requests and we are providing support for users. The full resolution will be resolved in the next Morning to ensure stability of our other services.
- resolved Nov 05, 2025, 08:49 PM UTC
This incident has been resolved.