Cartesia incident
Database connection issue leading to impacted Agents and Narrations
Cartesia experienced a minor incident on November 6, 2025 affecting Playground, lasting 22m. The incident has been resolved; the full update timeline is below.
Affected components
Playground
Update timeline
- investigating Nov 06, 2025, 07:16 PM UTC
We are experiencing some database connection issues impacting some product service area including Agents and Narrations. These do not impact TTS, Voice or Cloning APIs.
- monitoring Nov 06, 2025, 07:38 PM UTC
Root cause was determined to be an unforeseen networking configuration change from an upstream provider. Mitigations have been applied, all errors are resolved, and we’re closely monitoring the system.
- resolved Nov 06, 2025, 07:38 PM UTC
This incident has been resolved.