Cartesia incident
Database connection issue leading to impacted Agents and Narrations
Resolved after 22 minutes, affecting Playground, on November 6, 2025.
Root cause was determined to be an unforeseen networking configuration change from an upstream provider. Mitigations have been applied, all errors are resolved, and we’re closely monitoring the system.
Affected components
Update timeline
- investigating Nov 06, 2025, 07:16 PM UTC
We are experiencing some database connection issues impacting some product service area including Agents and Narrations. These do not impact TTS, Voice or Cloning APIs.
- monitoring Nov 06, 2025, 07:38 PM UTC
Root cause was determined to be an unforeseen networking configuration change from an upstream provider. Mitigations have been applied, all errors are resolved, and we’re closely monitoring the system.
- resolved Nov 06, 2025, 07:38 PM UTC
This incident has been resolved.
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