Cartesia incident

Log ingestion disruption for Line agent calls

Notice Resolved View vendor source →

Cartesia experienced a notice incident on March 10, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2026, 04:00 PM UTC
Resolved
Mar 10, 2026, 04:00 PM UTC
Duration
—
Detected by Pingoru
Mar 10, 2026, 04:00 PM UTC

Update timeline

  1. resolved Mar 11, 2026, 05:26 AM UTC

    Duration: March 10, 2026, 9:00 AM PST - 9:14 PM PST Impact: Runtime logs for Line agent calls made during this time period were not available via the dashboard or API. Call processing was not affected. Resolution: Our engineering team identified the root cause as an upstream breaking change from an infrastructure provider that disrupted our log ingestion pipeline. A hotfix was deployed and log collection has been fully restored. All logs from the affected window have also now been recovered and backfilled. Next Steps: We are conducting a postmortem to improve reliability and detection speed moving forward.