Resolved on March 10, 2026.
Duration: March 10, 2026, 9:00 AM PST - 9:14 PM PST Impact: Runtime logs for Line agent calls made during this time period were not available via the dashboard or API. Call processing was not affected. Resolution: Our engineering team identified the root cause as an upstream breaking change from an infrastructure provider that disrupted our log ingestion pipeline. A hotfix was deployed and log collection has been fully restored. All logs from the affected window have also now been recovered and backfilled. Next Steps: We are conducting a postmortem to improve reliability and detection speed moving forward.
Update timeline
- resolved Mar 11, 2026, 05:26 AM UTC
Duration: March 10, 2026, 9:00 AM PST - 9:14 PM PST Impact: Runtime logs for Line agent calls made during this time period were not available via the dashboard or API. Call processing was not affected. Resolution: Our engineering team identified the root cause as an upstream breaking change from an infrastructure provider that disrupted our log ingestion pipeline. A hotfix was deployed and log collection has been fully restored. All logs from the affected window have also now been recovered and backfilled. Next Steps: We are conducting a postmortem to improve reliability and detection speed moving forward.
Your product runs on more than Cartesia
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services