Cartesia incident

Voice Agents — Degraded Performance

Major Resolved View vendor source →
Started
Mar 13, 2026, 02:02 PM UTC
Resolved
Mar 13, 2026, 08:45 PM UTC
Duration
6h 42m
Detected by Pingoru
Mar 13, 2026, 02:02 PM UTC

Affected components

Voice Agents

Update timeline

  1. investigating Mar 13, 2026, 11:41 PM UTC

    We are experiencing intermittent connectivity issues affecting voice agent sessions due to degradation at an upstream infrastructure provider. Some calls may fail to connect or drop unexpectedly.

  2. identified Mar 13, 2026, 11:41 PM UTC

    A mitigation and additional observability have been deployed. We are actively monitoring for recovery and are seeing connections recover.

  3. resolved Mar 13, 2026, 11:42 PM UTC

    This incident has been resolved.

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