Resolved after 6 hours 42 minutes, affecting Voice Agents, on March 13, 2026.
A mitigation and additional observability have been deployed. We are actively monitoring for recovery and are seeing connections recover.
Affected components
Voice Agents
Update timeline
- investigating Mar 13, 2026, 11:41 PM UTC
We are experiencing intermittent connectivity issues affecting voice agent sessions due to degradation at an upstream infrastructure provider. Some calls may fail to connect or drop unexpectedly.
- identified Mar 13, 2026, 11:41 PM UTC
A mitigation and additional observability have been deployed. We are actively monitoring for recovery and are seeing connections recover.
- resolved Mar 13, 2026, 11:42 PM UTC
This incident has been resolved.
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