Cardknox Outage History

We are aware of an internal issue at the Federal Reserve that is impacting the processing of ACH transactions. Due to a delay in processing at The Federal Reserve, some merchants expecting to receive ACH deposits this morning may see a delay at their banks. There are no issues on Sola's processing but the receiving bank may be waiting on a file from FedACH before they can post credits. For more information on this issue please visit the Federal Reserve Status link: https://www.frbservices.org/app/status/outage.do?oId=145787 Please Note: This is a third-party caused incident and Sola's systems are fully operational and processing without issue.

We are receiving reports of intermittent ACH transaction processing errors. We will update as more information becomes available.

USAePay is reporting Transaction Processing and Reporting Delays. Engineers are actively investigating an issue regarding reports failing to load.

Our engineers are still investigating the issue. Reporting is the main service being impacted. Processing should remain unaffected, however, transactions may be delayed in appearing in the batches.

We are receiving reports of intermittent transaction processing errors on USAePay. We will update as more information becomes available.

We are continuing to investigate this issue.

We are receiving reports of intermittent ACH transaction processing errors. We will update as more information becomes available.

A small subset of our merchants may be experiencing a delay in batch settlement. This may cause funding to be delayed. We are investigating and will update once we have additional information.

We are currently investigating an issue where some merchants are experiencing a "Connect Error" when trying to process using some Pax devices. Our teams are currently investigating and we will post updates as soon as they become available.

We are receiving reports of intermittent transaction processing errors. We will update as more information becomes available.

Elavon is currently experiencing a service degradation affecting Converge transaction processing. They are aware of the issue and are working on a resolution.

We are currently investigating reports that an Amazon Web Services (AWS) outage may be affecting some Cardknox services. We will update as more information becomes available.

We are continuing to investigate this issue.