Cardknox incident

3rd Party Power Outage

Minor Resolved View vendor source →

Cardknox experienced a minor incident on May 25, 2025 affecting Other, lasting 3h 1m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2025, 01:09 PM UTC
Resolved
May 25, 2025, 04:10 PM UTC
Duration
3h 1m
Detected by Pingoru
May 25, 2025, 01:09 PM UTC

Affected components

Other

Update timeline

  1. identified May 25, 2025, 01:09 PM UTC

    We are aware of a 3rd party power outage that is affecting some of our internal systems, including our phone systems. If you are having trouble reaching our internal teams by phone, please reach out via email to [email protected]. All merchant and partner-facing systems are currently operational.

  2. resolved May 25, 2025, 04:10 PM UTC

    This incident has been resolved.