Cardknox incident

Canadian Debit Transaction Processing Issues

Resolved after 6 hours 28 minutes, affecting Elavon, on May 21, 2022.

identified May 21, 2022, 06:02 PM UTC

Elavon has identified issues on the debit network and their technical teams are engaged and working towards resolution

Started
May 21, 2022, 05:51 PM UTC
Resolved
May 22, 2022, 12:19 AM UTC
Duration
6h 28m
Detected by Pingoru
May 21, 2022, 05:51 PM UTC

Affected components

Elavon

Update timeline

  1. investigating May 21, 2022, 05:51 PM UTC

    We are receiving reports of debit transactions failing and/or lengthy transaction processing times for Canadian merchants.. We are investigating and will update as more information becomes available.

  2. identified May 21, 2022, 06:02 PM UTC

    Elavon has identified issues on the debit network and their technical teams are engaged and working towards resolution

  3. resolved May 22, 2022, 12:19 AM UTC

    This issue has been resolved

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