Cardknox incident

Batch Summary Delay

Resolved after 6 hours 14 minutes, affecting Email Reports, on August 16, 2023.

monitoring Aug 16, 2023, 02:06 PM UTC

The issue has been identified and resolved. Delayed emails will be sent out over the next couple of hours.

Started
Aug 16, 2023, 01:47 PM UTC
Resolved
Aug 16, 2023, 08:02 PM UTC
Duration
6h 14m
Detected by Pingoru
Aug 16, 2023, 01:47 PM UTC

Affected components

Email Reports

Update timeline

  1. investigating Aug 16, 2023, 01:47 PM UTC

    We have identified an issue that is preventing some batch summary and ACH email reports from being sent out. Funding will not be delayed as a result. We are working on resolving this issue and will update this page once the reports have been sent.

  2. monitoring Aug 16, 2023, 02:06 PM UTC

    The issue has been identified and resolved. Delayed emails will be sent out over the next couple of hours.

  3. resolved Aug 16, 2023, 08:02 PM UTC

    This incident has been resolved.

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