Resolved after 8 hours 46 minutes, affecting Merchant Portal, on November 27, 2023.
Our engineering team has identified the issue to be caused by a 3rd party Web filter. If you are still having trouble, please reach out to your filter provider so they can assist.
Affected components
Update timeline
- investigating Nov 27, 2023, 05:11 PM UTC
We are receiving reports of the Merchant Portal displaying an error to some users when attempting to process transactions. We will update as more information becomes available.
- monitoring Nov 27, 2023, 09:39 PM UTC
Our engineering team has identified the issue to be caused by a 3rd party Web filter. If you are still having trouble, please reach out to your filter provider so they can assist.
- resolved Nov 28, 2023, 01:57 AM UTC
This incident has been resolved.
Your product runs on more than Cardknox
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services