Resolved after 3 hours 1 minute, affecting USAePay, on April 17, 2024.
We are investigating an issue that is preventing users from accessing the Fidelipay Portal (secure.fidelipay.com) as well as API transactions being processed via fidelipay.com endpoints. We are urgently working on resolving this issue. Until service is restored, users can access their Fidelipay Portal by navigating to https://secure.usaepay.com/login and logging in with their Fidelipay credentials.
Affected components
Update timeline
- investigating Apr 17, 2024, 02:22 PM UTC
We are investigating an issue that is preventing users from accessing the Fidelipay Portal (secure.fidelipay.com) as well as API transactions being processed via fidelipay.com endpoints. We are urgently working on resolving this issue. Until service is restored, users can access their Fidelipay Portal by navigating to https://secure.usaepay.com/login and logging in with their Fidelipay credentials.
- resolved Apr 17, 2024, 05:23 PM UTC
This incident has been resolved.
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