Resolved after 5 hours 1 minute, affecting Transaction Processing and EBT, on August 15, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Transaction ProcessingEBT
Update timeline
- identified Aug 15, 2024, 02:05 PM UTC
We are currently receiving reports of SNAP/EBT transaction failures in New York. We have confirmed that these issues are originating at SNAP/EBT and that all Cardknox systems are functioning normally. We will provide updates as more information becomes available.
- monitoring Aug 15, 2024, 05:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 15, 2024, 07:06 PM UTC
This incident has been resolved.
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