CardinalCommerce Outage History

VISA support teams have identified connectivity issues with the legacy Cardinal Support Site (https://support.cardinalcommerce.com). While this site is unavailable you can reach the new support site through the Cardinal Support Hub at https://centinel.visaonline.com/login/. Impact: During this time customers may experience inability to access or use certain functionality within the support site. Consumer authentication processing is not impacted by this event. VISA engineers are currently engaged in resolving this issue. The next update will be within 1 hour or as the current status changes. Please do not hesitate to contact [email protected] or our active support site (https://centinel.visaonline.com/login/) if you have any questions or concerns.

Cardinal monitoring has detected intermittent latency processing Consumer Authentication with a downstream ACS provider at this time. Impacted ACS URL: maybankcardsmsos.maybank.com.my Reported Start Time: 07:47 GMT 22 January 2025 Impact: Transaction processing would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment Status B and U) and Attempts, Incomplete, or Unavailable Authentications. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions. Cardinal engineers are currently engaging the Card Networks and the ACS provider. Next Update: 60 minutes or as the current status changes. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

PayPal is currently experiencing intermittent system issues which may be impacting PayPal transaction processing on your Live Site. Reported Start Time: 13:45 UTC Impact: Merchants may be experiencing intermittent latency and possible timeouts when attempting to complete PayPal Express Check-Out transactions. Cardinal engineers are currently engaged in resolving this issue. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns. https://www.paypal-status.com/product/production

VISA monitoring has detected issues with the functionality within the VCAS Portal Admin application for https://identifiportal.cardinalcommerce.com/ Estimated Start Date/Time: 11/13/24 21:15 UTC Impact: Issuers may be experiencing inability to access the Admin application within the VCAS portal. At this time, consumer authentication processing is not impacted, and other VCAS Portal applications are functional. VISA engineers are currently engaged in resolving this issue. If you're continuing to have issues with the VCAS Portal please clear and refresh your browser cache. The next update will be in 1 hour or as the current status changes. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]

VISA engineers are continuing their investigation into resolving the VCAS Portal Admin issue. The next update will be in 1 hour or as the current status changes.

Cardinal monitoring has detected intermittent latency processing Consumer Authentication with the Mastercard Directory Server. Estimated Start Date/Time: 11.12.24 @ 08:21:53 UTC Recovered at: 11.12.24 @ 08:23:08 UTC Customer Impact: Customers may be experiencing higher than normal timeouts while processing. Consumer Authentication transactions resulting in Enrollment Status B (Bypass) and U (Unavailable). Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions. Cardinal engineers are currently engaged in resolving this issue. The next update will be within 1 hour or as the current status changes. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

VISA monitoring has detected issues on the VCAS Portal Rules Manager application specifically the VCAS rule tester functionality. https://identifiportal.cardinalcommerce.com/ Impact: Issuers may be experiencing inability to test new rules against historical traffic within the VCAS Portal Rules Manager application. At this time, consumer authentication processing is not impacted, and other VCAS portal applications are functional. VISA engineers are currently engaged in resolving this issue. If you're continuing to have issues with the VCAS Portal please clear and refresh your browser cache. We'll send an update once the current status changes. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]