CardinalCommerce Outage History

CardinalCommerce is up right now

CardinalCommerce had 18 outages in the last 2 years totaling 720h 3m of downtime — averaging 0.7 incidents per month.

There were 18 CardinalCommerce outages since October 7, 2024 totaling 720h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://cardinalcommercecorporation.statuspage.io

Notice September 18, 2026

VCAS Daily Reporting

Detected by Pingoru
Sep 18, 2026, 08:17 PM UTC
Resolved
Sep 19, 2026, 11:15 AM UTC
Duration
14h 57m
Affected: VCAS Issuer ServicesThe Real-time Data Exchange (RDX)File ProcessorAuthentication Data Exchange (ADX)Reporting ExtractVCAS Portal
Timeline · 2 updates
  1. monitoring Sep 18, 2026, 08:17 PM UTC

    Visa monitoring identified temporary latency within the VCAS outbound file delivery process through SFTP. Mitigation has been implemented, and recovery efforts are ongoing and service restoration continues to be monitored. Reported Start Time: 18 September 2026 10:00 GMT Reported End Time: 18 September 2026 19:40 GMT Impact: I Issuers receiving SFTP Daily Reporting service may experience delays with receiving daily automated reports. No impact on VCAS transaction processing Next Update: As the current status changes. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]

  2. resolved Sep 19, 2026, 11:15 AM UTC

    This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 18 September 2026 10:00 GMT Reported End Time: 18 September 2026 19:40 GMT Please do not hesitate to contact your local Visa support team if you have any questions or concerns. Visa Local Support Channels by Region Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]

Read the full incident report →

Minor September 15, 2026

Cardinal Service Connectivity Degradation

Detected by Pingoru
Sep 15, 2026, 06:14 PM UTC
Resolved
Sep 15, 2026, 07:30 PM UTC
Duration
1h 16m
Affected: Cardinal Consumer Authentication (3DS)Cardinal APICardinal Hybrid APIVCAS Issuer Services
Timeline · 3 updates
  1. investigating Sep 15, 2026, 06:14 PM UTC

    Cardinal monitoring has detected connectivity issues affecting Cardinal production services. Teams are actively investigating the issue and working to identify the underlying cause while assessing potential impact Reported Start Time: 15 September 2026 17:43 GMT Impact: Merchants and Partners may experience degraded performance when accessing Cardinal services. Impact remains under assessment Next Update: Within 60 minutes We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

  2. monitoring Sep 15, 2026, 06:52 PM UTC

    Cardinal has identified connectivity issues and implemented corrective actions while observing service recovery across affected environments. Teams are currently monitoring the environment and validating stability to ensure services continue to operate as expected. Reported Start Time: 15 September 2026 17:43 GMT Impact: Merchants and Partners may experience degraded performance when accessing Cardinal services. Impact remains under assessment Next Update: As significant information becomes available. We regret any inconvenience this may cause for our affected Merchants and Partners. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

  3. resolved Sep 15, 2026, 07:30 PM UTC

    This issue has now been fully resolved. Cardinal is conducting an internal review of the event to mitigate against future occurrences. Reported Start Time: 15 September 2026 17:34 GMT Reported End Time: 15 September 2026 18:17 GMT Next Update: No further updates as the issue is resolved. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

Read the full incident report →

Minor June 25, 2026

VCAS Rule Tester - intermittent latency

Detected by Pingoru
Jun 25, 2026, 10:32 PM UTC
Resolved
Jun 30, 2026, 01:07 AM UTC
Duration
4d 2h
Affected: VCAS Portal
Timeline · 2 updates
  1. investigating Jun 25, 2026, 10:32 PM UTC

    Cardinal is aware of an intermittent latency with the VCAS Rule Tester feature within the VCAS Portal Rules Management application. We are investigating the cause and working urgently to resolve the issue. We regret any inconvenience this may cause for our affected clients. Reported Start Time: TBD Impact: At this time, there is no impact to transaction processing. VCAS rule execution and live transaction decisioning continue to operate as expected. However, some users may experience delays or inconsistent results when running tests against rules configured in the VCAS UI. If a rule test does not return results, please rerun the test. In most cases, the test should complete successfully upon retry. Next Update: When Status Changes

  2. resolved Jun 30, 2026, 01:07 AM UTC

    This issue has now been fully resolved. Visa is conducting an internal review of the event to mitigate against future occurrences. Reported End Time: 1 June 2026 TBD Reported End Time: 26 June 2026 at 05:00 UTC Please do not hesitate to contact your local Visa support team if you have any questions or concerns. Visa Local Support Channels by Region Global and LAC - Visa Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]

Read the full incident report →

Notice November 18, 2025

Centinel Transaction Impact

Detected by Pingoru
Nov 18, 2025, 07:44 PM UTC
Resolved
Nov 18, 2025, 11:57 PM UTC
Duration
4h 13m
Affected: Cardinal Consumer Authentication (3DS)Cardinal APICardinal Hybrid API
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 07:44 PM UTC

    Cardinal monitoring detected intermittent issues processing consumer authentication (3DS) transactions due to a third party provider Cloudflare (https://www.cloudflarestatus.com/). The issue has since been mitigated however we are monitoring to confirm it has been fully resolved. Reported Start Time: 11:30 GMT 18 November 2025 Reported End Time: 16:55 GMT 18 November 2025 Impact: Merchants and Partners may have experienced downgraded performance when attempting to complete 3DS authentication. Next Update: As status changes. We regret any inconvenience this may cause for our affected Merchants and Partners. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]

  2. resolved Nov 18, 2025, 11:57 PM UTC

    This issue is confirmed as fully resolved. Reported Start Time: 11:30 GMT 18 November 2025 Reported End Time: 16:55 GMT 18 November 2025 Next Update: No further updates as the issue is resolved. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

Read the full incident report →

Minor April 23, 2025

Legacy Cardinal Support Site Unavailable (https://support.cardinalcommerce.com)

Detected by Pingoru
Apr 23, 2025, 02:56 PM UTC
Resolved
Apr 23, 2025, 04:01 PM UTC
Duration
1h 4m
Affected: Cardinal Consumer Authentication (3DS)
Timeline · 2 updates
  1. identified Apr 23, 2025, 02:56 PM UTC

    VISA support teams have identified connectivity issues with the legacy Cardinal Support Site (https://support.cardinalcommerce.com). While this site is unavailable you can reach the new support site through the Cardinal Support Hub at https://centinel.visaonline.com/login/. Impact: During this time customers may experience inability to access or use certain functionality within the support site. Consumer authentication processing is not impacted by this event. VISA engineers are currently engaged in resolving this issue. The next update will be within 1 hour or as the current status changes. Please do not hesitate to contact [email protected] or our active support site (https://centinel.visaonline.com/login/) if you have any questions or concerns.

  2. resolved Apr 23, 2025, 04:01 PM UTC

    Connectivity issues with our Customer Support Site (https://support.cardinalcommerce.com) are resolved, and the site is now available. Reported Start Time: 23-April-2025 14:20 UTC Reported End Time: 23-April-2025 15:52 UTC Impact: During this time customers may have experienced inability to access or use certain functionality within the legacy support site. While this site was impacted the new support site through the Cardinal Support Hub at https://centinel.visaonline.com/login/ was available. Consumer authentication processing was not impacted by this event. Note: Customers may need to clear their browser cache in order to access the full site. Please be sure to bookmark the new Cardinal Support Site URL: https://centinel.visaonline.com/login/ If you still find the site is unavailable and support is needed, please do not hesitate to contact [email protected] or our active support site (https://centinel.visaonline.com/login/).

Read the full incident report →

Minor January 22, 2025

Downstream ACS Latency

Detected by Pingoru
Jan 22, 2025, 06:25 PM UTC
Resolved
Jan 22, 2025, 07:36 PM UTC
Duration
1h 11m
Affected: Cardinal Consumer Authentication (3DS)Cardinal APICardinal Hybrid API
Timeline · 2 updates
  1. identified Jan 22, 2025, 06:25 PM UTC

    Cardinal monitoring has detected intermittent latency processing Consumer Authentication with a downstream ACS provider at this time. Impacted ACS URL: maybankcardsmsos.maybank.com.my Reported Start Time: 07:47 GMT 22 January 2025 Impact: Transaction processing would experience increased latency with this ACS resulting in increased directory server timeouts (enrollment Status B and U) and Attempts, Incomplete, or Unavailable Authentications. Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions. Cardinal engineers are currently engaging the Card Networks and the ACS provider. Next Update: 60 minutes or as the current status changes. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

  2. resolved Jan 22, 2025, 07:36 PM UTC

    The issue has now been mitigated by the third-party downstream provider. We are continuing to monitor closely to ensure the issue has been fully resolved. Reported Start Time: 07:47 GMT 22 January 2025 Reported End Time: 17:48 GMT 22 January 2025 Next Update: As status changes. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

Read the full incident report →

Notice January 8, 2025

3DS Services Resolved

Detected by Pingoru
Jan 08, 2025, 09:03 PM UTC
Resolved
Jan 08, 2025, 09:03 PM UTC
Duration
—
Affected: Cardinal Consumer Authentication (3DS)Cardinal APICardinal Hybrid API
Timeline · 1 update
  1. resolved Jan 08, 2025, 09:03 PM UTC

    Cardinal monitoring detected intermittent issues processing consumer authentication (3DS) transactions. The issue has been fully resolved at this time and transaction processing has resumed as normal. Reported Start Time: 20:17 UTC Reported End Time: 20:23 UTC Impact: Merchants and Partners may have experienced downgraded performance when attempting to complete 3DS authentication. We regret any inconvenience this may cause for our affected Merchants and Partners. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns: https://support.cardinalcommerce.com [email protected]

Read the full incident report →

Minor December 30, 2024

PayPal System Issues

Detected by Pingoru
Dec 30, 2024, 03:27 PM UTC
Resolved
Dec 30, 2024, 05:48 PM UTC
Duration
2h 21m
Affected: PayPal
Timeline · 2 updates
  1. identified Dec 30, 2024, 03:27 PM UTC

    PayPal is currently experiencing intermittent system issues which may be impacting PayPal transaction processing on your Live Site. Reported Start Time: 13:45 UTC Impact: Merchants may be experiencing intermittent latency and possible timeouts when attempting to complete PayPal Express Check-Out transactions. Cardinal engineers are currently engaged in resolving this issue. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns. https://www.paypal-status.com/product/production

  2. resolved Dec 30, 2024, 05:48 PM UTC

    The issue has with PayPal has fully resolved at this time. Transaction processing has resumed as normal. Reported Start Time: 13:45 UTC Reported End Time: 15:30 UTC Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

Read the full incident report →

Minor November 13, 2024

VCAS Portal

Detected by Pingoru
Nov 13, 2024, 09:25 PM UTC
Resolved
Nov 13, 2024, 11:35 PM UTC
Duration
2h 9m
Affected: VCAS Issuer ServicesThe Real-time Data Exchange (RDX)File ProcessorAuthentication Data Exchange (ADX)Reporting ExtractVCAS Portal
Timeline · 3 updates
  1. identified Nov 13, 2024, 09:25 PM UTC

    VISA monitoring has detected issues with the functionality within the VCAS Portal Admin application for https://identifiportal.cardinalcommerce.com/ Estimated Start Date/Time: 11/13/24 21:15 UTC Impact: Issuers may be experiencing inability to access the Admin application within the VCAS portal. At this time, consumer authentication processing is not impacted, and other VCAS Portal applications are functional. VISA engineers are currently engaged in resolving this issue. If you're continuing to have issues with the VCAS Portal please clear and refresh your browser cache. The next update will be in 1 hour or as the current status changes. Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]

  2. identified Nov 13, 2024, 10:31 PM UTC

    VISA engineers are continuing their investigation into resolving the VCAS Portal Admin issue. The next update will be in 1 hour or as the current status changes.

  3. resolved Nov 13, 2024, 11:35 PM UTC

    The VCAS Portal Admin access issue has been resolved. Reported Start Time: 11/13/24 21:15 UTC Reported End Time: 11/13/24 23:30 UTC Please do not hesitate to contact your local VISA support team if you have any questions or concerns. VISA Local Support Channels by Region Global and LAC - VISA Support Hub Portal (https://visasupporthub.visaonline.com) AP - [email protected] CEMEA - [email protected] EU - [email protected] NA - [email protected]

Read the full incident report →

Notice November 12, 2024

Card Network Directory Server Latency

Detected by Pingoru
Nov 12, 2024, 08:47 AM UTC
Resolved
Nov 12, 2024, 09:11 AM UTC
Duration
24m
Affected: Cardinal Consumer Authentication (3DS)Cardinal APICardinal Hybrid API
Timeline · 2 updates
  1. identified Nov 12, 2024, 08:47 AM UTC

    Cardinal monitoring has detected intermittent latency processing Consumer Authentication with the Mastercard Directory Server. Estimated Start Date/Time: 11.12.24 @ 08:21:53 UTC Recovered at: 11.12.24 @ 08:23:08 UTC Customer Impact: Customers may be experiencing higher than normal timeouts while processing. Consumer Authentication transactions resulting in Enrollment Status B (Bypass) and U (Unavailable). Depending on merchant specific business logic, these transactions may not have been authorized or would have been authorized as standard E-Commerce or Attempts transactions. Cardinal engineers are currently engaged in resolving this issue. The next update will be within 1 hour or as the current status changes. Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

  2. resolved Nov 12, 2024, 09:11 AM UTC

    The issue has now been fully resolved by the third party downstream provider. Transaction processing has now resumed as normal. Reported Start Time: 11.12.24 @ 08:21:53 UTC Reported End Time: 11.12.24 @ 08:23:08 UTC Please do not hesitate to contact the Cardinal support team if you have any questions or concerns.

Read the full incident report →