CardCoins incident

Reduced Acceptance Rates of Certain Incomm Gift Cards

Resolved after 143 days 7 hours, affecting 377935 - Amex Gift Card, on June 23, 2023.

identified Jun 23, 2023, 02:50 PM UTC

We are currently experiencing reduced acceptance rates of American Express branded gift cards. If your card number begins with 377935, there may be significant delays in processing your order. We apologize for the inconvenience.

Started: Jun 23, 2023, 02:50 PM UTC
Resolved: Nov 13, 2023, 09:55 PM UTC
Duration: 143d 7h
Detected by Pingoru: Jun 23, 2023, 02:50 PM UTC

Affected components

377935 - Amex Gift Card

Update timeline

identified Jun 23, 2023, 02:50 PM UTC

We are currently experiencing reduced acceptance rates of American Express branded gift cards. If your card number begins with 377935, there may be significant delays in processing your order. We apologize for the inconvenience.
resolved Nov 13, 2023, 09:55 PM UTC

This incident has been resolved.

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