Resolved after 35 days 20 hours, affecting Chart Factory for Jira and TimeFlow for Jira and 1 more, on September 11, 2025.
The issue is resolved. Sometimes, permissions needed to be fetched twice which is considered as an issue by our company. The impact on end users was completely transparent but we wanted to keep track of it until its resolution.
Affected components
Update timeline
- investigating Sep 11, 2025, 12:47 PM UTC
We are currently investigating this issue and waiting for Atlassian feedback.
- investigating Sep 12, 2025, 12:35 PM UTC
We are continuing to investigate this issue.
- resolved Oct 17, 2025, 09:06 AM UTC
This incident has been resolved.
- postmortem Oct 17, 2025, 09:06 AM UTC
The issue is resolved. Sometimes, permissions needed to be fetched twice which is considered as an issue by our company. The impact on end users was completely transparent but we wanted to keep track of it until its resolution.
Your product runs on more than Cappsule
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services