Canva incident

Unable to access Canva due to Timeout Errors

Critical Resolved View vendor source →

Canva experienced a critical incident on May 26, 2025 affecting iPad app and Login and signup and 1 more component, lasting 19h 42m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2025, 06:50 AM UTC
Resolved
May 27, 2025, 02:33 AM UTC
Duration
19h 42m
Detected by Pingoru
May 26, 2025, 06:50 AM UTC

Affected components

iPad appLogin and signupmacOS appEditing designsiOS appWindows appViewing designsAndroid appSaving designsDownloading designs

Update timeline

  1. identified May 26, 2025, 06:50 AM UTC

    We’re aware of an issue where users are unable to access Canva and are encountering timeout errors when attempting to load the platform. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.

  2. identified May 26, 2025, 07:16 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified May 26, 2025, 07:21 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 26, 2025, 07:39 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 26, 2025, 07:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring May 26, 2025, 08:06 AM UTC

    We are continuing to monitor for any further issues.

  7. monitoring May 26, 2025, 08:25 AM UTC

    Access to Canva has now been restored and most users should be able to use the platform as expected. However, we’re aware that some users may still experience issues with saving their designs. Our engineering team is actively monitoring the situation and continuing work to fully resolve these remaining issues.

  8. monitoring May 26, 2025, 08:52 AM UTC

    We are continuing to monitor for any further issues.

  9. monitoring May 26, 2025, 08:53 AM UTC

    We are continuing to monitor for any further issues.

  10. monitoring May 26, 2025, 08:54 AM UTC

    Access to Canva has now been restored and most users should be able to use the platform as expected. However, we’re aware that some users may still experience issues with saving their designs. Our engineering team is actively monitoring the situation and continuing work to fully resolve these remaining issues.

  11. resolved May 27, 2025, 02:33 AM UTC

    This incident has been resolved.