Canva incident

MagicMedia generate video is experiencing issues

Minor Resolved View vendor source →

Canva experienced a minor incident on June 19, 2025, lasting 10h 53m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2025, 11:05 AM UTC
Resolved
Jun 19, 2025, 09:58 PM UTC
Duration
10h 53m
Detected by Pingoru
Jun 19, 2025, 11:05 AM UTC

Update timeline

  1. investigating Jun 19, 2025, 11:05 AM UTC

    Users may experience issues when generating videos with MagicMedia

  2. identified Jun 19, 2025, 12:23 PM UTC

    Issue has been raised with external service provider and is actively being resolved.

  3. resolved Jun 19, 2025, 09:58 PM UTC

    This incident is now resolved. Thank you for your patience and understanding.