Canva experienced a critical incident on June 21, 2025 affecting Login and signup and Editing designs and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
Login and signupEditing designsViewing designsSaving designsDownloading designsSharing designsMedia uploadsHome pageProjects pageTemplates page
Update timeline
- identified Jun 21, 2025, 11:36 AM UTC
We’re aware of an issue where users are unable to access Canva and are encountering timeout errors when attempting to load the platform. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
- identified Jun 21, 2025, 12:19 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 21, 2025, 12:28 PM UTC
This incident has been resolved.