Canva incident

Some users are currently experiencing issues when generating video clips using Canva AI.

Minor Resolved View vendor source →

Canva experienced a minor incident on June 24, 2025 affecting Login and signup and Viewing designs and 1 more component, lasting 9h 48m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2025, 02:38 PM UTC
Resolved
Jun 25, 2025, 12:26 AM UTC
Duration
9h 48m
Detected by Pingoru
Jun 24, 2025, 02:38 PM UTC

Affected components

Login and signupViewing designsSaving designsDownloading designsSharing designsMedia uploadsHome pageProjects pageTemplates pageApps

Update timeline

  1. investigating Jun 24, 2025, 02:38 PM UTC

    We’re aware of the issue affecting video generation via Canva AI and our engineering teams are actively investigating the root cause. We’ll continue to provide updates as we work toward a resolution.

  2. monitoring Jun 24, 2025, 04:30 PM UTC

    The issue has been mitigated but video generation may still take slightly longer than usual.

  3. resolved Jun 25, 2025, 12:26 AM UTC

    This incident has been resolved.