Canopy incident
Delay in email services due to third-party delivery service outage.
Resolved after 21 hours 17 minutes, affecting Client Portal and Practitioner Mobile Application and 1 more, on December 16, 2022.
Our third party provider has fully recovered. All systems are functional. You should see MFA codes via email arrive as usual now.
Affected components
Update timeline
- identified Dec 16, 2022, 08:17 PM UTC
Related to an earlier incident, invites, eSignatures, reminder emails, notifications, and invoicing are delayed. For logging in, the workaround is to use SMS to receive codes instead of email. This is an issue with a third-party provider. We are aware and working on a resolution.
- identified Dec 16, 2022, 08:17 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 17, 2022, 02:03 PM UTC
Our third-party is recovering and clearing the backlog. We expect to start seeing passcode emails for 2FA to send normally.
- resolved Dec 17, 2022, 05:35 PM UTC
Our third party provider has fully recovered. All systems are functional. You should see MFA codes via email arrive as usual now.
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