Canopy incident

Issues with Automation

Resolved after 49 minutes, affecting Practitioner Mobile Application, on February 13, 2023.

resolved Feb 13, 2023, 10:00 PM UTC

Automation rules should be functioning and running as normal. Thank you for your patience.

Started
Feb 13, 2023, 09:11 PM UTC
Resolved
Feb 13, 2023, 10:00 PM UTC
Duration
49m
Detected by Pingoru
Feb 13, 2023, 09:11 PM UTC

Affected components

Practitioner Mobile Application

Update timeline

  1. investigating Feb 13, 2023, 09:11 PM UTC

    Canopy is experiencing an issue related to automation. Our team is addressing it, and we will keep updated on the resolution. Thank you for your patience.

  2. monitoring Feb 13, 2023, 09:52 PM UTC

    the issue related to Automation has been identified and we are monitoring the issue. There is a delay in some automation rules, but they will still run. Automation rules you set up can still be utilized but you may see a slight delay. We will update this once we see things run as intended.

  3. resolved Feb 13, 2023, 10:00 PM UTC

    Automation rules should be functioning and running as normal. Thank you for your patience.

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