Canonical incident

Component "assets.ubuntu.com HTTP" and a few other components are Down

Resolved after 6 hours 26 minutes, affecting Ubuntu Matrix Server and discourse.ubuntu.com, on November 25, 2025.

monitoring Nov 25, 2025, 06:38 AM UTC

"assets.ubuntu.com HTTP" is Operational

Started
Nov 25, 2025, 12:13 AM UTC
Resolved
Nov 25, 2025, 06:40 AM UTC
Duration
6h 26m
Detected by Pingoru
Nov 25, 2025, 12:13 AM UTC

Affected components

Ubuntu Matrix Serverdiscourse.ubuntu.com

Update timeline

  1. investigating Nov 25, 2025, 12:13 AM UTC

    "discourse.ubuntu.com" is Down

  2. investigating Nov 25, 2025, 12:14 AM UTC

    "Ubuntu Matrix Server" is Down

  3. investigating Nov 25, 2025, 12:14 AM UTC

    "assets.ubuntu.com HTTPS" is Down

  4. investigating Nov 25, 2025, 12:15 AM UTC

    "assets.ubuntu.com HTTP" is Down

  5. investigating Nov 25, 2025, 03:04 AM UTC

    Network Incident Update: Restoration Efforts Underway We are providing an update regarding the network incident that began on November 25, 2025, at approximately 00:39 UTC. ✅ Cause Identified and Corrected : The incident originated from a misconfiguration of core network devices during routine maintenance within one of our on-premises cloud environments. The configuration issue was successfully identified and reverted at approximately 01:23 UTC . ⚠️ Current Status : While the root cause has been resolved, we are actively addressing residual issues impacting the availability of some services. These services remain temporarily unreachable as a consequence of the earlier network disruption. Next Steps : Our engineering teams are prioritizing the full restoration of all affected services. We are working diligently on a comprehensive fix and will provide regular updates on our progress. We appreciate your patience and apologize for the inconvenience this disruption has caused.

  6. monitoring Nov 25, 2025, 06:37 AM UTC

    "Ubuntu Matrix Server" is Operational

  7. monitoring Nov 25, 2025, 06:37 AM UTC

    "discourse.ubuntu.com" is Operational

  8. monitoring Nov 25, 2025, 06:38 AM UTC

    "assets.ubuntu.com HTTP" is Operational

  9. resolved Nov 25, 2025, 06:40 AM UTC

    All components are Operational

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