Resolved after 12 hours 23 minutes, affecting Canary App and my.canary.is, on June 13, 2018.
Our engineers have identified the root cause of the service issues and have implemented a fix. All services should now be functioning, but you may still experience some delays in loading video within the Canary app. We will update this status to resolved once all services have returned to normal operation.
Affected components
Update timeline
- investigating Jun 13, 2018, 12:48 PM UTC
We are currently investigating an issue causing the Canary app to be unresponsive and preventing my.canary.is from loading. Canary devices are still recording video.
- investigating Jun 13, 2018, 05:06 PM UTC
Our engineers are continuing to work to resolve the issues that are affecting Canary services. You may continue to experience issues loading the Canary application and accessing our Web App via my.canary.is. We appreciate you patience and apologize for any inconvenience this has caused.
- monitoring Jun 13, 2018, 11:34 PM UTC
Our engineers have identified the root cause of the service issues and have implemented a fix. All services should now be functioning, but you may still experience some delays in loading video within the Canary app. We will update this status to resolved once all services have returned to normal operation.
- resolved Jun 14, 2018, 01:11 AM UTC
All issues affecting Canary services have been resolved.
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