Canary incident

Video playback delay

Resolved after 16 days, affecting Canary App, on June 26, 2019.

monitoring Jun 28, 2019, 04:07 PM UTC

We are continuing to monitor for any issues impacting video playback and accessing Timeline events. At this time we believe all issues should be resolved. If you are still experiencing these issues please contact our support time by emailing [email protected].

Started
Jun 26, 2019, 02:19 PM UTC
Resolved
Jul 12, 2019, 02:41 PM UTC
Duration
16d
Detected by Pingoru
Jun 26, 2019, 02:19 PM UTC

Affected components

Canary App

Update timeline

  1. monitoring Jun 26, 2019, 02:19 PM UTC

    Our engineers are monitoring an issue that is causing a delay in video playback within the Canary App that is impacting a subset of our users. We are working towards a complete resolution to this issue and will post here once everything is back to normal.

  2. monitoring Jun 28, 2019, 04:07 PM UTC

    We are continuing to monitor for any issues impacting video playback and accessing Timeline events. At this time we believe all issues should be resolved. If you are still experiencing these issues please contact our support time by emailing [email protected].

  3. resolved Jul 16, 2019, 02:41 PM UTC

    This incident has been resolved.

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