Resolved after 9 hours 10 minutes, affecting Canary Service and Canary App, on December 17, 2019.
Our team has been able to confirm a complete resolution for the subset of users who were having difficulties accessing the Canary Timeline. If you continue to have any difficulties using the Canary App or service, please contact our support team by emailing [email protected]. Thanks again for your patience while we worked to a complete resolution.
Affected components
Update timeline
- investigating Dec 17, 2019, 08:20 PM UTC
Our engineers are investigating reports from a subset of users having difficulty accessing their video history via the Canary Timeline. We will continue to provide updates here as we receive them. Thanks for your patience and apologies for any inconvenience this may cause.
- identified Dec 17, 2019, 10:21 PM UTC
Our team has identified the root cause impacting a subset of users who were experiencing difficulties accessing the Canary Timeline. We have implemented a fix which should resolve this for the majority of users impacted. We will continue to provide updates here as we work towards a full resolution.
- resolved Dec 18, 2019, 01:46 PM UTC
Our team has been able to confirm a complete resolution for the subset of users who were having difficulties accessing the Canary Timeline. If you continue to have any difficulties using the Canary App or service, please contact our support team by emailing [email protected]. Thanks again for your patience while we worked to a complete resolution.
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