Resolved after 4 hours 52 minutes, affecting Canary App and my.canary.is, on August 4, 2020.
Our engineering team has confirmed that the issue preventing a subset of users from accessing the Canary mobile and web applications is now resolved. We will continue to monitor things, but if you are continuing to experience any issues, please contact our support team (http://help.canary.is/) so we can investigate further. Thanks again for your patience and apologies for any frustrations this has caused.
Affected components
Update timeline
- investigating Aug 04, 2020, 04:47 PM UTC
Our engineers are investigating reports impacting a subset of users, which is causing difficulties with accessing the Canary mobile and web applications. We will post updates here as we have more information.
- identified Aug 04, 2020, 07:31 PM UTC
Our team has identified the issue, and is actively working on deploying a fix. Thanks for your patience while we work towards a full resolution.
- monitoring Aug 04, 2020, 08:59 PM UTC
Our engineering team has confirmed that the issue preventing a subset of users from accessing the Canary mobile and web applications is now resolved. We will continue to monitor things, but if you are continuing to experience any issues, please contact our support team (http://help.canary.is/) so we can investigate further. Thanks again for your patience and apologies for any frustrations this has caused.
- resolved Aug 04, 2020, 09:39 PM UTC
This incident has been resolved.
Your product runs on more than Canary
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services