Resolved after 2 hours 10 minutes, affecting Canary Service and Canary App and 1 more, on October 14, 2020.
Our team was able to implement the fix that was causing some users to have difficulties with accessing their Canary system. If you are still experiencing any issues, please contact us by going to our Help Center here: https://help.canary.is Thanks again for your patience, and sincere apologies for any frustrations this may have caused.
Affected components
Update timeline
- investigating Oct 14, 2020, 04:00 PM UTC
Our team is actively investigating reports from a subset of users that their Canary devices are having connectivity difficulties. We will update this page with information as we receive it.
- identified Oct 14, 2020, 04:55 PM UTC
Our team has identified the root cause, and is actively working on implementing a fix. Thanks for your patience and understanding as we work towards a resolution.
- resolved Oct 14, 2020, 06:11 PM UTC
Our team was able to implement the fix that was causing some users to have difficulties with accessing their Canary system. If you are still experiencing any issues, please contact us by going to our Help Center here: https://help.canary.is Thanks again for your patience, and sincere apologies for any frustrations this may have caused.
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