Resolved after 44 minutes, affecting Canary Service and Canary App and 1 more, on November 6, 2020.
Our team has confirmed that the incident has now been resolved. If you are still experiencing any issues please contact us by navigating to https://help.canary.is
Affected components
Update timeline
- investigating Nov 06, 2020, 09:54 PM UTC
Our team is actively investigating reports from a subset of users who are having difficulties accessing the Canary mobile and web applications. We will post updates here as we work towards a resolution. Thanks in advance for your patience, and sincere apologies for any frustration this may cause.
- identified Nov 06, 2020, 10:30 PM UTC
Our team has identified the issue, and is actively working on implementing a fix. At this time the majority of services should be restored, but you may still experience some inconsistencies as we work towards a full resolution.
- resolved Nov 06, 2020, 10:39 PM UTC
Our team has confirmed that the incident has now been resolved. If you are still experiencing any issues please contact us by navigating to https://help.canary.is
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