Resolved after 8 hours 47 minutes, on March 2, 2021.
This incident has been resolved. All devices that were previously experiencing any issues should now be back to normal operation. If you are still experiencing any issues, please contact our support team so we can investigate further. We sincerely apologize for any frustrations this may have caused, and thank you for your patience while we worked towards a resolution.
Update timeline
- investigating Mar 02, 2021, 11:26 AM UTC
Our team is investigating a report from a subset of our users involving Canary Flex cameras.
- identified Mar 02, 2021, 11:55 AM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 02, 2021, 03:16 PM UTC
The issue has been identified and a fix is being implemented for the subset of Flex users that are affected.
- resolved Mar 02, 2021, 08:14 PM UTC
This incident has been resolved. All devices that were previously experiencing any issues should now be back to normal operation. If you are still experiencing any issues, please contact our support team so we can investigate further. We sincerely apologize for any frustrations this may have caused, and thank you for your patience while we worked towards a resolution.
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