Resolved after 4 hours 46 minutes, affecting Canary Service, on May 1, 2021.
The previous incident has been resolved. If you are still experiencing any issues, please don't hesitate to reach out to our support team. Thanks for your patience, and sincere apologies for any frustrations this may have caused.
Affected components
Update timeline
- investigating May 01, 2021, 02:05 PM UTC
We are currently investigating reports from a subset of users reporting the cameras have gone offline temporarily.
- investigating May 01, 2021, 02:05 PM UTC
We are continuing to investigate this issue.
- identified May 01, 2021, 03:22 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 01, 2021, 04:18 PM UTC
The engineers have deployed a fix. Cameras should be functioning as expected and timelines will be restored in due time.
- resolved May 01, 2021, 06:52 PM UTC
The previous incident has been resolved. If you are still experiencing any issues, please don't hesitate to reach out to our support team. Thanks for your patience, and sincere apologies for any frustrations this may have caused.
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