Resolved after 2 days 11 hours, on February 14, 2020.
We’ve now restored all clients bots. We’ll monitor this over the next 24 hours and see what we get back.
Update timeline
- investigating Feb 14, 2020, 12:55 AM UTC
We are currently investigating this issue.
- investigating Feb 14, 2020, 12:55 AM UTC
We’re restarting our main server to see if it resolves the issue.
- investigating Feb 14, 2020, 12:59 AM UTC
We are continuing to investigate this issue.
- identified Feb 14, 2020, 01:02 AM UTC
This issue has been identified as an issue with one of our dependencies. We’ve restarted the server and are in the process of restoring all clients bots
- monitoring Feb 14, 2020, 01:03 AM UTC
We’ve now restored all clients bots. We’ll monitor this over the next 24 hours and see what we get back.
- resolved Feb 16, 2020, 12:12 PM UTC
This incident has been resolved.
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