Resolved on March 20, 2026.
There is a current issue with Okta support for SMS as a method for Multi-Factor Authentication (MFA). While we investigate further, in order to allow all customers using SMS as their MFA method to login to the portals, we have reset MFA for all users. There is no outage, but you will need to re-enable an MFA method on your next login to any of the portals. We have added support for email as an MFA method in order to support those that do not have an authentication application (like Google Authenticator or Okta Authenticator). We apologize for the inconvenience.
Update timeline
- resolved Mar 20, 2026, 05:15 PM UTC
There is a current issue with Okta support for SMS as a method for Multi-Factor Authentication (MFA). While we investigate further, in order to allow all customers using SMS as their MFA method to login to the portals, we have reset MFA for all users. There is no outage, but you will need to re-enable an MFA method on your next login to any of the portals. We have added support for email as an MFA method in order to support those that do not have an authentication application (like Google Authenticator or Okta Authenticator). We apologize for the inconvenience.
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