Resolved after 2 hours 16 minutes, on January 21, 2022.
The license service is now stable, we have requested an outage report from the backend vendor and will share details as they become available..
Update timeline
- identified Jan 21, 2022, 09:09 PM UTC
We are aware of an outage at our service provider for the Elevate licensing system. The vendor is aware of the issue and is working on a fix..
- monitoring Jan 21, 2022, 10:54 PM UTC
The vendor has implemented a fix to bring the backend service back online and we are continuing to monitor..
- resolved Jan 21, 2022, 11:26 PM UTC
The license service is now stable, we have requested an outage report from the backend vendor and will share details as they become available..
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