Resolved after 4 hours 40 minutes, on October 6, 2022.
Systems continue to be stable, so this incident will be closed. Please contact support if you experience any problems going forward..
Update timeline
- investigating Oct 06, 2022, 08:30 AM UTC
We are currently investigating issues in XMS cloud causing outages for some customers. Our Engineers are working to restore service as soon as possible..
- identified Oct 06, 2022, 11:41 AM UTC
We have identified an issue in the system and are implementing a fix. Some customers may continue to see intermittent service during this fix, we apologise for the inconvenience..
- monitoring Oct 06, 2022, 12:19 PM UTC
We implemented a fix and currently monitoring the result. During the incident some metrics may not have correctly recorded so some customers may notice a gap in graphs during this time..
- resolved Oct 06, 2022, 01:11 PM UTC
Systems continue to be stable, so this incident will be closed. Please contact support if you experience any problems going forward..
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