Resolved after 4 hours 13 minutes, on June 6, 2023.
This incident has been resolved. We apologise for any inconvenience. The backend database cluster serving the impacted components became unavailable. We have implemented a solution to prevent this from happening again..
Update timeline
- identified Jun 06, 2023, 08:25 AM UTC
License key generation services are currently not working. We have found the cause and are working to get them back online as soon as possible. If you are trying to convert ePMP Elevate Flexible Licenses to Fixed Licenses, please contact support for help..
- monitoring Jun 06, 2023, 10:10 AM UTC
We have implemented a fix and are monitoring the system. All license key generation services should be available..
- resolved Jun 06, 2023, 12:38 PM UTC
This incident has been resolved. We apologise for any inconvenience. The backend database cluster serving the impacted components became unavailable. We have implemented a solution to prevent this from happening again..
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