CallTrackingMetrics incident

Softphone agents are not being signaled of an inbound call

Minor Resolved View vendor source →

CallTrackingMetrics experienced a minor incident on August 6, 2025, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2025, 02:00 PM UTC
Resolved
Aug 06, 2025, 03:00 PM UTC
Duration
1h
Detected by Pingoru
Aug 06, 2025, 02:00 PM UTC

Update timeline

  1. investigating Aug 06, 2025, 02:00 PM UTC

    We are currently investigating an issue where Softphone agents are not being signaled for an inbound call. All technical resources are dedicated to solving this issue.

  2. identified Aug 06, 2025, 02:02 PM UTC

    We have identified the cause of the issue and are working on a solution.

  3. monitoring Aug 06, 2025, 02:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 06, 2025, 03:00 PM UTC

    This incident has been resolved.