CallTrackingMetrics experienced a minor incident on September 2, 2025 affecting Application Availability, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2025, 07:23 PM UTC
We are aware of reports of slowness affecting some areas of our platform. Our incident response team is actively investigating the issue to identify and resolve the cause as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.
- monitoring Sep 02, 2025, 07:58 PM UTC
We have identified the issue and deployed a fix. Our team is closely monitoring the systems to ensure stability. Customers may continue to experience temporary slowness with transcriptions and other background jobs; however, all pending tasks will process and catch up shortly. Thank you for your patience while we confirm full resolution.
- resolved Sep 02, 2025, 08:27 PM UTC
This issue is resolved.