Calibre incident

Snapshot failures in several regions

Resolved after 22 hours 45 minutes, affecting Sydney and São Paulo and 1 more, on August 5, 2020.

monitoring Aug 06, 2020, 02:35 AM UTC

We are observing recurrent test failures and delays in the North Virginia Test Agent region. We're continuing to investigate for the root cause of the issue and a permanent solution. Thank you for your patience.

Started
Aug 05, 2020, 07:23 AM UTC
Resolved
Aug 06, 2020, 06:08 AM UTC
Duration
22h 45m
Detected by Pingoru
Aug 05, 2020, 07:23 AM UTC

Affected components

SydneySão PauloCanadaFrankfurtLondonIrelandMumbaiTokyoSeoulSingapore

Update timeline

  1. investigating Aug 05, 2020, 07:23 AM UTC

    We are currently investigating test failures and delays in selected regions and tests. You might experience some Snapshots being marked as "failed" or results being delayed. We will provide more information as soon as it’s available.

  2. investigating Aug 05, 2020, 11:28 AM UTC

    We're continuing to investigate for the root cause and a solution for the issue. Rest assured that test results for failed tests won’t be lost and will become available once the incident is resolved.

  3. monitoring Aug 05, 2020, 01:14 PM UTC

    A fix has been deployed. We are now monitoring with a view to resolve this issue soon.

  4. monitoring Aug 06, 2020, 02:35 AM UTC

    We are observing recurrent test failures and delays in the North Virginia Test Agent region. We're continuing to investigate for the root cause of the issue and a permanent solution. Thank you for your patience.

  5. resolved Aug 06, 2020, 06:08 AM UTC

    All Test Agent regions are now fully operational.

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