Caf incident

Unavailability of internal resources

Critical Resolved View vendor source →

Caf experienced a critical incident on November 6, 2024 affecting [CORE-API] Consultation at Receita Federal - NEW (PF2) and [CORE-API] Criminal background - Federal Police and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2024, 07:43 PM UTC
Resolved
Nov 06, 2024, 08:28 PM UTC
Duration
45m
Detected by Pingoru
Nov 06, 2024, 07:43 PM UTC

Affected components

[CORE-API] Consultation at Receita Federal - NEW (PF2)[CORE-API] Criminal background - Federal Police[CORE-API] Basic Data (PF1.1)[CORE-API] KYC & Compliance (PF17)[CORE-API] OFAC Sanctions ListWeb OnboardingTrust Platform[CORE-API] Phone numbers (PF13)[CORE-API] Consultation at Receita Federal[CORE-API] Processes with keywords (PF49)

Update timeline

  1. investigating Nov 06, 2024, 07:43 PM UTC

    We have detected an instability in our internal resources and are currently investigating the incident.

  2. investigating Nov 06, 2024, 07:45 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 06, 2024, 07:47 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Nov 06, 2024, 08:00 PM UTC

    We identified the problem and applied the solution, we are monitoring the resolution

  5. resolved Nov 06, 2024, 08:28 PM UTC

    To ensure the security of our internal resources, the Caf team performed a routine test on an internal access control API. This procedure, however, resulted in temporary instability on some of our machines.