Caf incident

Elevated Liveness service errors

Major Resolved View vendor source →

Caf experienced a major incident on December 31, 2024 affecting Face Liveness and Face Authenticator, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Dec 31, 2024, 01:17 PM UTC
Resolved
Dec 31, 2024, 03:39 PM UTC
Duration
2h 21m
Detected by Pingoru
Dec 31, 2024, 01:17 PM UTC

Affected components

Face LivenessFace Authenticator

Update timeline

  1. investigating Dec 31, 2024, 01:17 PM UTC

    We are currently investigating this issue.

  2. identified Dec 31, 2024, 01:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 31, 2024, 01:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 31, 2024, 03:39 PM UTC

    This incident has been resolved.