Caf incident

Elevated Face Auth service errors

Major Resolved View vendor source →

Caf experienced a major incident on January 15, 2025 affecting Face Authenticator, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2025, 01:28 PM UTC
Resolved
Jan 15, 2025, 03:11 PM UTC
Duration
1h 42m
Detected by Pingoru
Jan 15, 2025, 01:28 PM UTC

Affected components

Face Authenticator

Update timeline

  1. investigating Jan 15, 2025, 01:28 PM UTC

    We are currently investigating this issue.

  2. identified Jan 15, 2025, 02:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 15, 2025, 03:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 15, 2025, 03:11 PM UTC

    This incident has been resolved.