Caf incident

Increase in the number of service errors

Minor Resolved View vendor source →

Caf experienced a minor incident on April 6, 2025 affecting Transactions and Onboardings and 1 more component, lasting 1d 19h. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2025, 12:02 AM UTC
Resolved
Apr 07, 2025, 07:28 PM UTC
Duration
1d 19h
Detected by Pingoru
Apr 06, 2025, 12:02 AM UTC

Affected components

TransactionsOnboardingsProfilesServicesDocument DetectorFace LivenessWeb OnboardingFace AuthenticatorTrust PlatformManual Operation

Update timeline

  1. investigating Apr 07, 2025, 12:02 AM UTC

    We are currently investigating this issue.

  2. identified Apr 07, 2025, 12:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 07, 2025, 01:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 07, 2025, 07:28 PM UTC

    This incident has been resolved.